Smart debt recovery and collections management

Debt recovery is better execution.

Intelligence, technology, talent and field management in one operation, to speed up collections without pushing harder.

A contact centre agent managing receivables, wearing a headset

+3,200

micro-entrepreneurs managed every month

85%

receivables recovery rate

Nationwide

urban and rural management, individuals and companies

Law 2300

compliance and trust

The industries we serve.

Banking and lending

Debt recovery at every stage, from early-stage to pre-legal. Collections strategies for traditional banks and commercial lending companies.

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Fintech and digital banking

Omnichannel management with real-time traceability. Agile collections for digital financial operations.

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Microfinance

Human support for micro-entrepreneurs and suppliers. Close receivables management, with respect for every customer.

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Insurance

Receivables management and business development for insurers and brokers. More collections and a better relationship with the policyholder.

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Retail and consumer goods

Market intelligence at the point of sale to decide with data. Field sales execution for brands and chains.

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Construction and building materials

Business development and receivables management for builders and building-materials manufacturers. Social management that supports every project on the ground.

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Education

Receivables management and business development for universities. Close relationships with students and families.

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Business associations and chambers of commerce

Studies, programmes and on-the-ground execution for business organisations. Reliable information to strengthen the business community.

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Foundations and the social sector

Social and on-the-ground management for foundations and development programmes. Impact measurement to prove results.

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Utilities

Receivables and field management for water, energy, gas and telecoms companies. On-the-ground presence with nationwide coverage.

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Our model

Our collections execution model.

A structured process to maximise recovery, control and measurable results.

Likelihood of recovery

We analyse the receivables and find patterns of behaviour, so cases are prioritised by risk, age and profile.

Designing the strategy

We define channels, contact frequency, management tactics and follow-up by segment.

Omnichannel activation

Coordinated campaigns across contact centre, IVR, WhatsApp, SMS, email and AI agents, to lift the contact rate.

Managed to results

Negotiation, restructuring and recovery, backed by technology, analytics and continuous tracking of indicators.

Analytics and optimisation

Executive reports, indicator tracking and continuous adjustment of the strategy.

Evidence on the ground3,200 / monthFundación Santo Domingo
A Tools²Collect agent in the contact centre

How we turn receivables management into measurable results.

Success story · Fundación Santo Domingo

Tools²Power designed, implemented and runs end to end the recovery strategy, bringing together talent, technology, analytics and presence on the ground.

+3,200micro-entrepreneurs managed every month
85%receivables recovery rate

With Tools²Collect™ we turn current and written-off receivables into real recovery, traceability and results that last.

I want my collections proposal
A Tools²Collect agent in the contact centre

Recover your receivables without losing the customer.

We build you a collections proposal using your own figures. Reply within 24 business hours.

I want my collections proposal
The Tools²Collect collections team at work